Conditions d'utilisation

Version 1.0

Last updated: December 2025

Preamble

These Terms of Use (hereinafter "Terms" or "ToU") govern access to and use of the MeetHarry platform, available at https://meetharry.com/, and all associated services.

MeetHarry is a Software as a Service (SaaS) platform offering AI-powered automated screening interviews to facilitate recruitment processes.

IMPORTANT: Use of the MeetHarry platform implies full and unconditional acceptance of these Terms. If you do not accept these terms, you must not use the platform.

Article 1 - Legal Information

Platform Publisher:

• Company name: MeetHarry SAS
• Legal form: Simplified Joint-Stock Company (French: Société par Actions Simplifiée)
• Share capital: €10,000
• Registered office: Soleil Couchant, 107 rue de Saint-Quentin, 62780 Cucq, France
• Company registration: 994 421 873 R.C.S. Boulogne-sur-Mer (France)
• VAT number: FR76994421873
• Legal representative: Manuel Agard, President
• Email: contact@meetharry.com

Publication Director: Manuel Agard

Hosting:

• OVH SAS
• Registered office: 2 rue Kellermann, 59100 Roubaix, France
• Phone: 1007

Data Protection Officer (DPO):

• Timteo PREVOST
• Email: tp@meetharry.com

Applicable Law: These Terms are governed by French law. For international clients, specific provisions regarding applicable law and jurisdiction are detailed in Article 25.

Article 2 - Definitions

For the purposes of these Terms, the following terms have the meanings given below:

• "Platform": refers to the MeetHarry software solution accessible at https://meetharry.com/ and all associated features.
• "Client" or "User": refers to any individual or legal entity, acting in a professional capacity, who creates an account and uses the Platform.
• "Administrator": refers to the User with full account management rights (user management, billing, settings).
• "Standard User": refers to a User with limited access to the Platform, under the supervision of the Administrator.
• "Candidate": refers to any individual taking an interview via the Platform as part of a recruitment process initiated by a Client.
• "Harry" or "AI": refers to the artificial intelligence assistant developed by MeetHarry that conducts screening interviews.
• "Credit": refers to the consumption unit used to track Platform usage. One (1) credit corresponds to one (1) interview completed by Harry with a Candidate.
• "Interview": refers to the automated evaluation process including video and audio recording of the Candidate's responses, transcription, AI analysis, and generation of an evaluation report.
• "Services": refers to all features offered by the Platform.
• "Account": refers to the secure personal space created by the Client on the Platform.
• "Data": refers to all information and content transmitted, stored, or generated through use of the Platform.

Article 3 - Purpose

These Terms define the conditions and terms of use of the MeetHarry Platform, as well as the rights and obligations of Clients in this context.

The Platform allows Clients to:

• Create and customize automated interview processes
• Invite Candidates to take interviews with Harry
• Access video/audio recordings, transcriptions, and interview analyses
• View scores and recommendations generated by AI
• Export interview data
• Manage multiple users within their organization

Article 4 - Acceptance of Terms

4.1 Acceptance upon account creation

Access to and use of the Platform are subject to express and unreserved acceptance of these Terms. This acceptance is materialized by checking the box "I accept the Terms of Use" when creating the Account.

4.2 Legal capacity

The Client declares and warrants that they:

• Have the legal capacity to contract and accept these Terms
• Are acting within the scope of their professional activity (business, self-employed, association)
• Have the necessary authority to bind the entity they represent

4.3 Modifications to the Terms

MeetHarry reserves the right to modify these Terms at any time. Clients will be informed of any substantial modification by email and/or notification on the Platform at least 30 days before the new conditions take effect.

Continued use of the Platform after the new Terms take effect constitutes acceptance of these modifications. In case of disagreement, the Client may terminate their Account in accordance with Article 18.

The applicable Terms are those in effect on the date of Platform use, accessible at any time at https://meetharry.com/terms

Article 5 - Account Creation and Management

5.1 Registration conditions

Account creation is open to:

• Businesses (companies, associations, public administrations)
• Self-employed individuals and professionals

Registration is performed via Google OAuth 2.0 authentication. During registration, MeetHarry collects:

• Email address
• First and last name
• Profile photo (optional)
• Organization (if available)

5.2 Identity verification

No manual identity verification is performed during Account creation. The Client warrants the accuracy and truthfulness of the information provided.

MeetHarry reserves the right to request additional supporting documents in case of doubt about the Client's identity or the authenticity of the information provided, and to temporarily suspend the Account during this verification.

5.3 Multi-user management

The Client can invite multiple users to access their Account with two levels of rights:

Administrator:

• Complete Account management
• User addition/removal
• Access to billing and subscriptions
• Account settings modification
• Access to all interviews and data

Standard User:

• Interview creation and management
• Access to applications and analyses
• Report viewing
• No access to billing settings or user management

5.4 Account security

The Client is solely responsible for:

• The confidentiality of their login credentials
• The security of their Google account used for OAuth authentication
• All actions performed via their Account

The Client undertakes to:

• Not share their credentials with third parties
• Immediately inform MeetHarry of any unauthorized use of their Account
• Log out after each use on a shared computer

Any use of the Account with the Client's credentials is deemed to have been performed by the Client themselves.

5.5 Account suspension and deletion

MeetHarry reserves the right to suspend or delete an Account without notice or compensation in case of:

• Violation of these Terms
• Fraudulent use of the Platform
• Non-payment of amounts due
• Abusive behavior toward Candidates or the MeetHarry team
• Use contrary to public order or morality

Article 6 - Description of Services

6.1 Main features

The MeetHarry Platform offers the following features:

Creation of customized interviews:

• Automatic job description generation
• Interview question customization
• Evaluation criteria configuration

Application management:

• Automatic CV scanning and analysis
• Candidate invitation by email
• Interview status tracking (pending, completed, analyzed)

AI-powered automated interviews:

• Voice interview conducted by Harry (conversational AI)
• Video and audio recording of Candidate responses
• Automatic transcription of exchanges
• Natural voice generation by Harry

Analysis and evaluation:

• Automated response analysis by artificial intelligence
• Evaluation score generation
• Selection recommendations
• Identification of strengths and areas for improvement

Data access:

• Video and audio recording viewing
• Complete transcription reading
• Data export in CSV format
• Complete interview history

6.2 Service evolution

MeetHarry reserves the right to:

• Add new features to the Platform
• Modify or remove existing features
• Update the user interface
• Change artificial intelligence service providers

Substantial changes will be communicated to Clients via the website https://meetharry.com and/or by email.

MeetHarry strives to continuously improve the Platform without degrading the existing user experience.

6.3 Third-party services

The Platform uses third-party services for artificial intelligence processing:

• OpenAI (GPT)
• Anthropic (Claude)
• Google AI
• xAI
• OpenRouter
• Vapi

These services are subject to change without notice. However, MeetHarry guarantees service continuity in case of provider change.

Article 7 - Credit System and Pricing

7.1 Credit principle

Platform use operates on a credit system. One (1) credit is consumed when Harry completes an interview with a Candidate.

7.2 Credit consumption

A credit is deducted only when:

• The interview is successfully completed
• Harry has asked all configured questions
• Recordings and analyses are generated

A credit IS NOT deducted in the following cases:

• Interview interrupted by a technical Platform bug
• Server outage during the interview
• AI malfunction preventing completion
• Candidate leaving before the end (no credit deducted if interview is not marked "completed")

In case of dispute regarding credit consumption, the Client can contact support, which will review the situation on a case-by-case basis.

7.3 Credit validity period

Credits are reset monthly.

• Unused credits at the end of a month are forfeited and non-transferable to the following month
• No refund will be made for unused credits
• The credit counter resets to zero at the beginning of each new billing period

Example: If you purchase a 100-credit pack valid for January 2026 and only use 60 credits, the remaining 40 credits will be lost on January 31, 2026.

7.4 Non-transferability of credits

Credits are:

• Non-transferable between different Client Accounts
• Non-assignable to third parties
• Non-refundable in case of early termination
• Strictly linked to the Account that purchased them

7.5 Pricing

Current pricing is as follows:

*VAT applicable for French clients. International pricing may vary based on local tax regulations.

Welcome offer: New Clients receive 50 free credits when creating their Account, valid for the first month of use.

International pricing:

• Prices displayed in EUR (€)
• For clients outside the European Union: prices exclude local taxes
• For EU clients with valid VAT number: reverse charge mechanism applies (VAT 0%)
• Payment accepted in major currencies via payment processor conversion

7.6 Billing

Payment method:

• Credit card payment only
• Automatic billing at the beginning of each period (SaaS model)
• Automatic deduction for recurring subscriptions

Monthly billing:

• Billing occurs at the beginning of each month
• Client receives invoice by email
• Invoices are also available in the Client area

VAT and taxes:

• French VAT (20%) applicable for clients established in France
• Reverse charge for EU professional clients (with valid intra-community VAT number)
• No VAT for clients outside the EU
• Clients are responsible for declaring and paying any local taxes applicable in their jurisdiction

7.7 Price modifications

MeetHarry reserves the right to modify its prices at any time. Clients will be informed of any price modification by email at least 30 days before the new prices take effect.

Applicable prices are those in effect at the time of subscription or renewal.

In case of disagreement with the new prices, the Client may terminate their subscription in accordance with Article 18.

7.8 Late payment

In accordance with applicable legal provisions, any late payment will result automatically and without prior notice in:

• Immediate payment of all amounts due
• Application of late payment interest equal to the legal interest rate plus 3 points
• Payment of a fixed compensation of €40 for recovery costs (French law - article D441-5 of the Commercial Code)
• Immediate suspension of Platform access until full settlement

In case of legal collection proceedings, all costs incurred (lawyer fees, court costs, etc.) will be borne by the defaulting Client.

For international clients: Late payment terms may be adjusted according to local law. Standard terms: interest at 8% per annum from due date, plus reasonable collection costs.

Article 8 - Platform Use

8.1 Compliant use

The Client undertakes to use the Platform exclusively for legitimate recruitment processes compliant with applicable legislation, including:

• Local employment and labor laws
• General Data Protection Regulation (GDPR) for EU/EEA clients
• Anti-discrimination laws in their jurisdiction
• Data privacy laws applicable in their country

8.2 Strictly prohibited uses

The Client is formally prohibited from:

a) Reverse engineering and malicious testing:

• Attempting to decompile, disassemble, or reverse engineer the Platform or Harry's source code
• Performing penetration or security testing without prior written authorization from MeetHarry
• Using the Platform to analyze, copy, or reproduce artificial intelligence algorithms
• Extracting AI models or training data

b) Fraudulent use:

• Conducting interviews with fictitious persons, bots, or AI
• Creating fake Candidate profiles
• Manipulating interview results
• Using "test" Candidates to evaluate the Platform beyond the trial period

c) Resale and sublicensing:

• Reselling Platform access to third parties
• Renting, sublicensing, or transferring their Account to a third party
• Creating a commercial service based on the MeetHarry Platform

d) Discriminatory testing:

• Using the Platform to conduct discrimination or bias tests
• Intentionally configuring discriminatory interviews
• Attempting to bypass anti-discrimination protections integrated in the AI

e) Spam and abuse:

• Sending unsolicited interview invitations to Candidates
• Using the Platform to massively collect personal data
• Harassing or spamming Candidates

f) Misuse:

• Using the Platform for any purpose other than professional recruitment
• Using Harry for disciplinary interviews, performance evaluations, or any other unintended use

8.3 Sanctions for violations

In case of violation of these prohibitions, MeetHarry reserves the right to:

• Immediately suspend Account access without notice
• Terminate the Account without refund of credits or amounts paid
• Pursue legal action for damages
• Report illegal behavior to competent authorities

Article 9 - Responsibilities and Warranties

9.1 MeetHarry's role - Decision support tool

MeetHarry is a decision support tool. The final recruitment decision remains 100% human and under the exclusive responsibility of the Client.

The Client acknowledges and accepts that:

• Scores and recommendations generated by AI are suggestions and not final decisions
• The Client must imperatively review video, audio recordings, and transcriptions before any decision
• The Client retains full and complete responsibility for their recruitment decisions
• MeetHarry cannot be held responsible for recruitment choices made by the Client

9.2 Warranties provided by MeetHarry

MeetHarry warrants:

a) Quality of transcriptions:

• Faithful transcriptions of audio exchanges with >95% accuracy rate under normal usage conditions
• Corrections possible if errors are reported

b) Absence of intentional discriminatory bias:

• AI algorithms are designed to avoid discrimination based on gender, origin, age, physical appearance, religion, sexual orientation, disability
• MeetHarry conducts regular audits of its models to detect and correct biases
• Reporting mechanisms available for Candidates

c) Service availability:

• 99.5% availability in accordance with SLA (see Article 10)

9.3 Warranty limitations

MeetHarry DOES NOT WARRANT:

a) AI perfection:

• AI may make interpretation or analysis errors
• Generated scores are indicative and may not perfectly reflect a Candidate's actual skills
• Recommendations may be inappropriate in certain specific contexts

b) Automatic legal compliance:

• It is the Client's responsibility to ensure their overall recruitment process complies with applicable legislation
• MeetHarry cannot be held responsible for the Client's discriminatory practices

c) Recruitment results:

• MeetHarry does not guarantee that recommended Candidates will perform well in their position
• No satisfaction guarantee regarding hires made

9.4 Limitation of liability

Liability cap:

MeetHarry's total liability, for all damages combined (direct or indirect), is limited to €1,000 (one thousand euros) per event and per contractual year.

This cap applies regardless of the basis of liability (contractual, tortious, or other) and covers notably:

• Data loss
• Service interruptions beyond SLA
• AI analysis errors
• Commercial damages

Liability exclusions:

MeetHarry can under no circumstances be held liable for:

• Indirect damages such as loss of revenue, loss of clientele, loss of opportunity, loss of image, loss of non-backed-up data
• Recruitment decisions made by the Client
• Inappropriate use of the Platform by the Client
• Malfunctions due to Client's equipment, Internet connection, or browser
• Actions by Candidates or third parties
• Force majeure events (see Article 17)

For international clients: Liability limitations apply to the maximum extent permitted by applicable law. In jurisdictions where liability cannot be limited, MeetHarry's liability shall be limited to the maximum extent permitted.

9.5 Client responsibilities

The Client is solely responsible for:

• Legal compliance of their recruitment processes
• GDPR compliance (for EU clients) or equivalent data privacy laws in their jurisdiction
• Obtaining consent from Candidates in accordance with the Privacy Policy
• Human verification of AI recommendations before any decision
• Appropriate communication with Candidates (response times, feedback, etc.)
• Damages caused to Candidates due to their recruitment practices

9.6 Limited advisory duty

MeetHarry has no advisory duty regarding:

• The Client's recruitment strategy
• The relevance of positions to be filled
• Legal compliance of the Client's HR practices
• Interpretation of interview results

Article 10 - Availability and SLA (Service Level Agreement)

10.1 Availability commitment

MeetHarry commits to 99.5% Platform availability on a monthly basis, 24/7.

Availability calculation:

Availability rate = (Total month time - Downtime) / Total month time × 100

10.2 Exclusions from availability calculation

The following are not counted in downtime calculations:

• Scheduled maintenance announced at least 24 hours in advance by email
• Interruptions shorter than 5 minutes
• Malfunctions due to the Internet network or telecommunications operators
• Failures due to Client's equipment (computer, browser, connection)
• Interruptions caused by cyber attacks (DDoS, hacking)
• Force majeure events (see Article 17)
• Malfunctions due to non-compliant use of the Platform by the Client

10.3 Scheduled maintenance

MeetHarry reserves the right to perform Platform maintenance operations. These maintenance periods will, where possible, be:

• Scheduled during low-traffic hours (night and weekend in French time)
• Announced at least 24 hours in advance by email
• Limited in duration (generally less than 2 hours)

In case of urgent maintenance necessary for Platform security or stability, MeetHarry reserves the right to intervene without notice.

10.4 Incident handling

Critical bugs: MeetHarry commits to resolving critical bugs (preventing normal Platform use) within a maximum of 48 hours after reporting.

Non-critical bugs: Handled according to priority and impact, without guaranteed timeframe.

Reporting: Incidents must be reported via:

• Email: contact@meetharry.com
• Support chat available on the Platform

10.5 Compensation for SLA non-compliance

In case of non-compliance with the 99.5% availability commitment over a given month, the Client may claim compensation in the form of penalties calculated as follows:

2% of the monthly amount (excl. VAT) paid by the Client for each hour of downtime beyond the 99.5% threshold.

Example: For a 30-day month (720 hours), the 99.5% threshold allows 3.6 hours of downtime. If total downtime is 8 hours, penalties apply to 4.4 excess hours.

Cap: Total penalties are capped at 50% of the monthly amount (excl. VAT) paid by the Client.

Application: Penalties are automatically applied as a credit on the following month's invoice, without requiring a Client claim.

10.6 Technical support

Available support channels:

• Email: contact@meetharry.com
• Live chat on the Platform (business hours)

Guaranteed response time: 24 hours maximum during business days (excluding weekends and French public holidays).

Supported languages: French and English

Support hours:

• Email: 24/7 (response within 24 business hours)
• Chat: Monday to Friday, 9am-6pm (Paris time / CET/CEST)

Article 11 - Intellectual Property

11.1 Platform ownership

The MeetHarry Platform, including notably:

• Source code, algorithms, and software architecture
• Harry artificial intelligence and its learning models
• Design, user interface, and user experience
• Databases and their structure
• Logos, trademarks, trade names, and graphic elements
• Technical and user documentation

... are the exclusive property of MeetHarry and are protected by French and international intellectual property rights (copyright, database rights, trademark rights, potential patents).

11.2 License granted to Client

MeetHarry grants the Client, for the contract duration, a personal, non-exclusive, non-transferable, and non-assignable license to use the Platform, strictly limited to the uses provided by these Terms.

This license confers no ownership rights to the Client over the Platform or its components.

11.3 Prohibitions

The Client is strictly prohibited from, except with express written authorization from MeetHarry:

• Copying, reproducing, or duplicating the Platform or any of its elements
• Modifying, adapting, translating, or creating derivative works
• Decompiling, disassembling, or reverse engineering
• Removing, hiding, or altering copyright or proprietary notices
• Granting sublicenses or transferring the license to third parties
• Using the Platform to develop a competing service

11.4 Data and content ownership

Client Data:

The Client retains ownership of all data they transmit or generate via the Platform, notably:

• Job descriptions
• Uploaded CVs
• Interview configuration settings

Candidate Data:

Candidates retain ownership of their personal data (videos, audios, transcriptions, CVs).

The Client, as data controller, obtains a license to use this data for recruitment purposes. The Client must respect Candidates' rights in accordance with GDPR (for EU clients) or applicable data privacy laws.

Generated analyses and reports:

Analyses, scores, and recommendations generated by AI belong to the Client, who may use, export, and share them freely for recruitment purposes.

11.5 Data use by MeetHarry

Service improvement:

MeetHarry reserves the right to use interview data in a strictly anonymized and aggregated manner to:

• Improve AI algorithms
• Perform statistical analyses
• Develop new features

This use complies with GDPR (for EU data) and the Privacy Policy.

No reuse of raw data: MeetHarry commits to never reuse nominative videos, audios, CVs, or transcriptions without prior explicit consent.

11.6 Feedback and suggestions

If the Client communicates ideas, suggestions, or improvement proposals ("Feedback"), MeetHarry may use them freely and without charge, with no obligation of remuneration or recognition.

Article 12 - Personal Data Protection

Personal data processing in connection with Platform use is governed by MeetHarry's Privacy Policy, accessible at: https://meetharry.com/privacy

12.1 Roles and responsibilities

For Client and User data:

• MeetHarry is data controller

For Candidate data:

• Client is data controller
• MeetHarry is data processor under GDPR (for EU clients) or equivalent role under applicable law

12.2 Client obligations toward Candidates

The Client undertakes to:

• Obtain explicit consent from Candidates before inviting them to an interview
• Inform Candidates they will be evaluated by artificial intelligence
• Provide Candidates access to MeetHarry's Privacy Policy
• Respect Candidate rights (access, rectification, erasure, portability, objection)
• Not use Candidate data for purposes other than recruitment
• Delete Candidate data in accordance with legal retention periods

Compliance with local laws: For non-EU clients, the Client must comply with applicable data privacy laws in their jurisdiction (e.g., CCPA in California, PIPEDA in Canada, etc.).

12.3 MeetHarry commitments

MeetHarry undertakes to:

• Process data only according to Client instructions
• Guarantee data confidentiality and security
• Assist Client in complying with their data protection obligations
• Notify any data breach within 72 hours
• Delete or return data at contract end

International data transfers: For clients outside the EU, MeetHarry ensures appropriate safeguards for data transfers to the EU in accordance with applicable law.

For more details, see the Privacy Policy.

Article 13 - Data Export and Portability

13.1 Data export

The Client can export their data at any time via the Platform interface:

Available export format: CSV (Comma-Separated Values)

Automatically exportable data:

• Candidate list and contact details
• Scores and evaluations
• Text analyses of responses
• Interview transcriptions
• Metadata (dates, statuses, etc.)

Data available upon request to DPO:

• Video recordings
• Audio recordings

13.2 Reversibility upon termination

In case of contract termination (cancellation or non-renewal), MeetHarry commits to facilitate reversibility:

Transition period: The Client has 30 days after termination to export all their data.

Reversibility assistance: MeetHarry may, upon request and for a fee, provide assistance for:

• Data export in specific formats
• Migration to another platform
• Provision of technical documentation

Assistance pricing: Billing according to MeetHarry's rates in effect (upon quote).

13.3 Data deletion after termination

After the 30-day period:

• Client data will be permanently deleted from MeetHarry servers
• No recovery will be possible
• Backups will be purged according to rotation cycles (7 days)

Legal obligations: Data necessary to comply with legal obligations (invoicing, accounting) will be retained for legally required periods (10 years for invoicing).

Article 14 - Confidentiality

14.1 MeetHarry's confidentiality commitment

MeetHarry commits to maintain strictly confidential all Client information accessed in connection with contract performance, notably:

• Commercial and strategic data
• Recruitment processes
• Candidate data
• Configurations and settings

This commitment applies throughout the contract duration and for 5 years after its termination.

14.2 Client's confidentiality commitment

The Client undertakes not to disclose:

• MeetHarry's proprietary methods and algorithms
• Technical information about AI functioning
• Security vulnerabilities discovered (which must be reported to MeetHarry)

14.3 Exceptions

The confidentiality obligation does not apply to information:

• In the public domain
• Already known to the recipient before disclosure
• Required to be disclosed under legal obligation or court order

14.4 Sanction

In case of breach of the confidentiality obligation, the defaulting party shall owe the other party fixed compensation of €10,000, without prejudice to additional damages in case of greater harm.

Article 15 - Non-Solicitation of Personnel

The Client is formally prohibited, during the entire contract duration and for 3 years following its termination, from:

• Soliciting for employment purposes
• Directly or indirectly hiring
• Engaging as a service provider

... any member of MeetHarry's staff with whom they had contact in connection with Platform use.

Sanction: In case of violation of this prohibition, the Client shall owe fixed compensation equal to 12 times the last gross monthly salary of the person solicited or hired, plus all replacement recruitment costs.

Article 16 - Subcontracting

MeetHarry reserves the right to subcontract all or part of Services execution to third-party providers of its choice.

Current subcontractors:

• OVH (hosting)
• OpenAI, Anthropic, Google AI, xAI, OpenRouter, Vapi (artificial intelligence)
• Google Analytics (analytics)

MeetHarry remains responsible for contractual obligation performance toward the Client, including for subcontracted services.

Article 17 - Force Majeure

17.1 Definition

Force majeure events include, in addition to those usually recognized by French jurisprudence:

• Natural disasters (earthquake, flood, storm, lightning)
• Fire
• War, riots, terrorist attacks
• Total or partial strikes, internal or external to MeetHarry
• Transportation blockage
• Epidemics and pandemics
• Blockage or major telecommunications or Internet network failure
• Large-scale cyber attacks (massive DDoS)
• Governmental or regulatory decisions
• Major failure of MeetHarry's suppliers (host, AI, etc.)

17.2 Effects

In case of force majeure:

• Obligations of the prevented party are suspended during the event
• No penalties or damages may be claimed
• Each party will make best efforts to limit impact

17.3 Notification

The party facing force majeure must inform the other party within 48 hours by email, specifying:

• The event's nature
• Its foreseeable duration
• Measures taken to remedy it

17.4 Termination

If force majeure continues beyond 30 days, either party may terminate the contract automatically by registered letter with acknowledgment of receipt, without compensation on either side.

Article 18 - Duration and Termination

18.1 Contract duration

The contract takes effect upon Account creation and acceptance of these Terms.

For monthly subscriptions:

• Duration of one month
• Automatic monthly renewal
• Termination possible at any time

18.2 Termination by Client

The Client may terminate their subscription at any time via their Client area or by contacting contact@meetharry.com.

Termination effect:

• Termination takes effect at the end of the current billing period
• No refund of unused credits
• No refund of amounts already invoiced
• Platform access maintained until end of paid period

Example: If you terminate on January 15 and your billing period runs from January 1 to 31, your access will be maintained until January 31 inclusive, without refund.

18.3 Termination by MeetHarry

MeetHarry may terminate the contract with 30 days' notice by email, without cause.

18.4 Termination for breach

In case of serious breach by either party of their contractual obligations, the other party may terminate the contract automatically after sending a formal notice that remains without effect for 10 days.

Client's serious breaches:

• Non-payment of amounts due
• Violation of prohibited uses (Article 8.2)
• Fraudulent Platform use
• Harm to MeetHarry's reputation
• Abusive behavior toward Candidates or support

MeetHarry's serious breaches:

• Repeated SLA non-compliance without compensation
• Serious confidentiality breach
• Prolonged inability to provide Services

Immediate termination without notice: In case of particularly serious breach (fraud, illegal activity), MeetHarry may suspend or terminate the Account immediately without formal notice.

18.5 Termination consequences

Upon contract termination:

• Immediate Platform access termination (except 30-day transition period for export)
• Permanent loss of unused credits
• Data deletion after 30-day period (Article 13)
• Confidentiality obligations survive termination

Article 19 - Insurance

MeetHarry declares being insured with a reputable insurance company for professional liability, covering damages that may occur in connection with Services execution.

Minimum guarantees:

• Unlimited for bodily injury
• Amount compliant with contractual obligations for material and immaterial damages

MeetHarry commits to maintaining this insurance throughout the contract duration and to providing proof upon Client request.

Article 20 - Contract Assignment

20.1 Prohibition of assignment by Client

The Client may not assign, transfer, or subcontract all or part of their rights and obligations under this contract without MeetHarry's prior written consent.

20.2 Assignment by MeetHarry

MeetHarry reserves the right to freely assign this contract to any company in its group or to any third party as part of a merger, acquisition, sale of business, or restructuring.

The Client will be informed by email at least 30 days before the assignment takes effect.

Article 21 - Severability

If one or more provisions of these Terms are declared null or unenforceable by a court decision, the other provisions shall retain their full force and effect.

The parties will then endeavor to replace the nullified clause with a valid clause having an equivalent economic and legal effect.

Article 22 - Waiver

The fact that either party does not enforce a breach by the other party of any obligation under this contract shall not be interpreted as a waiver of the obligation in question, nor for the future.

No tolerance or waiver may create an acquired right.

Article 23 - Entire Agreement

These Terms, together with the Privacy Policy and any amendments or specific contracts signed between the parties, constitute the entire agreement between MeetHarry and the Client.

They replace all prior agreements, negotiations, or discussions, written or oral.

Contractual document hierarchy:

1. Amendments or specific signed contracts
2. These Terms of Use
3. Privacy Policy
4. Technical documentation

Article 24 - Governing Law and Language

24.1 Governing law

Primary jurisdiction: These Terms are governed by French law.

International clients: For clients located outside France, the following provisions apply:

• European Union clients: EU regulations (GDPR, consumer protection directives) apply in addition to French law
• United Kingdom clients: UK law applies for consumer protection and data privacy matters
• United States clients: To the extent permitted by applicable state and federal law, French law governs. For California residents, California Consumer Privacy Act (CCPA) rights are preserved
• Canadian clients: Canadian federal laws (PIPEDA) and applicable provincial laws supplement these Terms
• Other jurisdictions: Local mandatory consumer protection and data privacy laws take precedence over conflicting provisions

Conflict of laws: In case of conflict between French law and mandatory local law, local law prevails only to the extent strictly necessary.

24.2 Language

These Terms are written in English and French.

Language priority:

• For French clients: French version prevails
• For international clients: English version prevails
• In case of contradiction: version in Client's preferred language (selected at registration) prevails

Article 25 - Dispute Resolution

25.1 Amicable resolution attempt

In case of dispute or disagreement regarding interpretation, performance, or termination of these Terms, the parties commit to seeking an amicable solution before any legal action.

Client should address complaints to: contact@meetharry.com

MeetHarry commits to responding within 15 business days.

25.2 Mediation

For EU consumers: In accordance with EU Regulation 524/2013 on online dispute resolution, EU consumers may access the European ODR platform: https://ec.europa.eu/consumers/odr

For French consumers: Conforming to article L.612-1 of the French Consumer Code, eligible consumers may resort free of charge to a consumer mediator.

For other jurisdictions: Mediation availability depends on local law and Client status (consumer vs. professional).

25.3 Jurisdiction

French clients:

IN THE ABSENCE OF AMICABLE RESOLUTION, ALL DISPUTES RELATING TO THESE TERMS SHALL BE SUBMITTED TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF BOULOGNE-SUR-MER (FRANCE), INCLUDING IN SUMMARY PROCEEDINGS, NOTWITHSTANDING MULTIPLE DEFENDANTS OR THIRD-PARTY CLAIMS.

International clients:

• EU clients: Disputes may be brought before the courts of Client's domicile (Brussels I Regulation) or the Commercial Court of Boulogne-sur-Mer, at Client's option
• UK clients: Courts of England and Wales shall have non-exclusive jurisdiction
• US clients: Disputes shall be resolved in accordance with the arbitration clause below
• Other jurisdictions: Parties agree to the jurisdiction of the Commercial Court of Boulogne-sur-Mer, subject to mandatory local jurisdiction rules

25.4 Arbitration clause (for US clients)

Binding arbitration: Any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Exceptions: Either party may bring an individual action in small claims court. Either party may seek injunctive relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Class action waiver: Parties agree to resolve disputes only on an individual basis and not as a class action, consolidated action, or representative action.

Arbitration location: Arbitration shall take place via videoconference or, if an in-person hearing is required, in the location nearest to the Client's address.

Arbitration costs: Each party bears their own attorney fees and costs, unless awarded by the arbitrator.

Opt-out: US clients may opt out of this arbitration agreement by sending written notice to contact@meetharry.com within 30 days of account creation.

Article 26 - Notices

All notifications or communications between parties under these Terms must be made:

From Client to MeetHarry:

• Email: contact@meetharry.com
• Registered mail with acknowledgment of receipt: Soleil Couchant, 107 rue de Saint-Quentin, 62780 Cucq, France

From MeetHarry to Client:

• Email: address provided in Account
• Notifications are deemed received 24 hours after email sending

For international registered mail: International tracked shipping services equivalent to registered mail are accepted.

Article 27 - Effective Date

These Terms enter into force on December 1, 2025.

They apply to all Accounts created from this date, as well as existing Accounts upon their next Platform login (mandatory acceptance of new Terms).

Article 28 - Acceptance of Terms

I HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY ACCEPT THESE TERMS OF USE.

By checking the box "I accept the Terms of Use" when creating my Account or logging in, I acknowledge having read these Terms in their entirety and commit to complying with them.

For any questions regarding these Terms:
Email: contact@meetharry.com

MeetHarry SAS
Soleil Couchant, 107 rue de Saint-Quentin
62780 Cucq, France
Company Registration: 994 421 873 R.C.S. Boulogne-sur-Mer
VAT: FR76994421873

Version 1.0 - December 2025

Appendix - Jurisdictional Notes

For US Clients

California residents: You have specific rights under CCPA. See our Privacy Policy for details.

State-specific requirements: Some states may provide additional consumer protections. Contact us for state-specific information.

For Canadian Clients

PIPEDA compliance: Personal data processing complies with Canada's Personal Information Protection and Electronic Documents Act.

Quebec residents: Additional protections under Quebec's Law 25 apply. See Privacy Policy.

For UK Clients

UK GDPR: Data processing complies with UK GDPR and Data Protection Act 2018.

Consumer Rights Act 2015: UK consumers have specific rights regarding digital content and services.

For Australian Clients

Australian Consumer Law: These Terms do not limit rights under Australian Consumer Law.

Privacy Act 1988: Data handling complies with Australian Privacy Principles.

For Other Jurisdictions

Clients in other jurisdictions should be aware that local mandatory laws may provide additional protections not explicitly stated in these Terms. Contact us for jurisdiction-specific information.